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Cancellations & Policies

Cancellation Policy
To ensure that you receive the entire service you have scheduled, please arrive early enough so that you can check in, and be relaxed at the time your appointment is scheduled to begin. We recommend arriving 10 minutes before your service is scheduled. We ask that you give us at least 24 hours’ notice if you are not able to make your appointment. This allows us to re-book your WAXPERT with another guest. Please understand when an appointment is made the Waxpert is setting their time aside to dedicate to you. If you are not able to make your appointment, and do not call prior to make other arrangements we will have to charge you for the services that you have reserved.

No Show Policy
Although we will make every attempt to notify the client of their upcoming appointment, clients who do not show for their appointment will be charged for the full list of services booked without exception at the close of each business day. In the event of our salon being unable to collect payment for missed services, client will be reclassified from “Regular” to “Walk-In/ Prepay Only”. Clients in this classification will not be allowed to book additional services until full payment for missed services is received and a new valid credit card is put on file.

Gender Booking policy
We welcome all members of the trans-gender community. We do require that be booked according to gender. All services have been set specific time intervals to allow our waxperts to provide you with the optimal time required to complete your service.

Waxing Under the Age of 18 Policy
We require parental consent for any waxing of a minor under the age of 18, this includes filling out our client information card and signing on the behalf of the minor. No Brazilian or boyzilian bikini waxes will be performed on anyone under the age of 15 even with parental consent. Please note that we have other “bikini waxing” options such as the basic bikini, French bikini and speedo for those that require hair removal in region. In this case we will request that the guardian of the same sex be present in the room during the service.

Even though we require a credit card to hold your booking, we do not charge your credit card anything at the time of the booking. Your credit card will only be charged if you no-show or breach our cancellation policy. You are still required to pay at the end of your session.

Two is Company, Three’s a Crowd
To provide optimal services, only the client and Waxpert™ are allowed in the treatment room during an appointment. Except for clients under the age of 18, where we invite a parent or guardian to be present.

Service Animals and Pets:
Due to sanitary regulations enforced by state board and Vancouver Coastal Health we do not allow any animals inside the store with the exception of service animals. You will be asked to provide proper service animal documentation when you enter the store with your pet. At no time do we allow any pets (including service animals) into our treatment rooms.

Return & Refund Policy
Services & Series – There are no refunds on services performed. Series are non-refundable, non-transferable or cannot be extended past the expiration date.

Products: There are no refunds or exchanges on discounted products purchased. For products purchased at regular retail you have 15 calendar days to return the item from the date that you purchased it. To be eligible for a return / exchange your item must be unused and in the same condition that you received it. Your product must be in the original package and you must have receipt or proof of purchase.