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Cancellations & Policies

We are thrilled to let you know that all locations are re-opened! We cannot wait to welcome you back into our doors for a much-needed catch-up and pamper. We want our salon to be somewhere you can relax and feel safe so things will be a bit different when you enter our salon.

NEW PROCEDURES AS OF MAY 2020:
Appointment Only, No walk-ins

Please bring your own mask. If you do not have one, we can provide one for you, free of charge.

Please sanitize your hands upon arrival. We have gloves as well if you wish.

Please call when you arrive, this is how you will check-in for your appointment. If the phone line is busy, please stand outside and we will wave you in!

Minimize personal belongings
No open beverages, including coffee and snacks
1 Person/Client per treatment room, please leave your significant others, children & babies at home. Thank you for your understanding.
Debit or Credit Payments, no cash payments at this time. This includes tips. All tips paid via debit/credit will be added to paychecks in full. Thank you for understanding!

We are kindly asking customers not to make an appointment if:
You have experienced any cold or flu symptoms in the last 14 days
Have been in contact with anyone with cold or flu symptoms in the last 14 days
Have traveled outside of your province or state in the last 14 days

We can’t wait to see you!


Cancellation Policy

To ensure that you receive the entire service you have scheduled, please arrive early enough so that you can check-in, and be relaxed at the time your appointment is scheduled to begin. We recommend arriving 10 minutes before your service is scheduled. This allows time to fill in our consultation form if it is your first visit. We ask that you give us at least 24 hours’ notice if you are not able to make your appointment. This allows us to re-book your Waxpert with another client. Please understand when an appointment is made the Waxpert is setting their time aside to dedicate to you. If you are not able to make your appointment and do not call prior to making other arrangements we will have to charge you for the services that you have reserved.

No Show Policy
Although we will make every attempt to notify you of your upcoming appointment, clients who do not show for their appointment will be charged for the full list of services booked without exception at the close of each business day. In the event of our salon being unable to collect payment for missed services, the client will be reclassified from “Regular” to “Walk-In/ Prepay Only”. Clients in this classification will not be allowed to book additional services until full payment for missed services is received and a new valid credit card is put on file.

  • Even though we may require a credit card to hold your booking, we do not charge your credit card. Your credit card will only be charged if you no-show or breach our cancellation policy. You are still required to pay at the end of your session.

Gender Booking policy
We welcome all members of the transgender community. We do require that you book according to physical anatomy. All services have been set specific time intervals to allow our Waxperts to complete your service based on anatomy.

Waxing Under the Age of 18 Policy
We require parental consent for any waxing of a minor under the age of 18, this includes filling out our consultation form and signing on the behalf of the minor. No Brazilian or Bro-zilian bikini waxes will be performed on anyone under the age of 15 even with parental consent. Please note that we have other “bikini waxing” options such as the Basic Bikini, French bikini and Speedo for those that require hair removal in that region. In this case, we will request that the guardian of the same sex be present in the room during the service.

Two is Company, Three’s a Crowd
To provide optimal services, only the client and Waxpert™ are allowed in the treatment room during an appointment. Except for clients under the age of 18, where we invite a parent or guardian to be present.

Service Animals and Pets:
Due to sanitary regulations enforced by the State Board and Vancouver Coastal Health, we cannot allow any animals inside the store, with the exception of service animals. You will be asked to provide proper service animal documentation when you enter the store with your pet. At no time can we allow any pets (including service animals) into our treatment rooms.

Return & Refund Policy
Services & Series/Wax Packs – There are no refunds on services performed. Series (or Wax Packs) are non-refundable and non-transferable. The expiration of Wax Packs is our discretion.

Products:

There are no refunds or exchanges on discounted products purchased. For products purchased at regular retail, you have 15 calendar days to return the item from the date that you purchased it. To be eligible for a return/exchange your item must be unused and in the same condition that you received it. Your product must be in the original package and you must have receipt or proof of purchase. We can re-email you your receipt if you notify us of the return in advance, and are missing your copy. We do not have access to these receipts otherwise.