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Cancellations & Policies

All appointments made without a credit card on file are NOT confirmed. We can take this information over the phone, or upon check-in of your next visit. Please scroll down and read “No Show Policy” for details

1 Person/Client per treatment room, please leave your significant others, children & babies at home. Thank you for your understanding.
Debit or Credit Payments, no cash payments at this time. This includes tips. All tips paid via debit/credit will be added to paychecks in full.

We are kindly asking customers not to make an appointment if:
You have experienced any cold or flu symptoms in the last 14 days
Have been in contact with anyone with cold or flu symptoms in the last 14 days
Have traveled outside of your province or state in the last 14 days

We can’t wait to see you!

Cancellation Policy

To ensure that you receive the entire service you have scheduled, please arrive early enough so that you can check-in, and be relaxed at the time your appointment is scheduled to begin. We recommend arriving 10 minutes before your service is scheduled. This allows time to fill in our consultation form if it is your first visit. We ask that you give us at least 24 hours’ notice if you are not able to make your appointment. This allows us to re-book your Waxpert with another client. Please understand when an appointment is made the Waxpert is setting their time aside to dedicate to you. If you are not able to make your appointment and do not call prior to making other arrangements we will have to charge you for the services that you have reserved.

No Show Policy
Although we will make every attempt to notify you of your upcoming appointment, clients who do not show for their appointment will be charged for the full list of services booked without exception at the close of each business day. In the event of our salon being unable to collect payment for missed services, the client will be reclassified from “Regular” to “Walk-In/ Prepay Only”. Clients in this classification will not be allowed to book additional services until full payment for missed services is received and a new valid credit card is put on file.

  • Even though we may require a credit card to hold your booking, we do not charge your credit card. Your credit card will only be charged if you no-show or breach our cancellation policy. You are still required to pay at the end of your session.

Gender Booking policy
We welcome all members of the transgender community. We do require that you book according to physical anatomy. All services have been set specific time intervals to allow our Waxperts to complete your service based on anatomy.

Waxing Under the Age of 18 Policy
We require parental consent for any waxing of a minor under the age of 18, this includes filling out our consultation form and signing on the behalf of the minor. No Brazilian or Bro-zilian bikini waxes will be performed on anyone under the age of 15 even with parental consent. Please note that we have other “bikini waxing” options such as the Basic Bikini, French bikini and Speedo for those that require hair removal in that region. In this case, we will request that the guardian of the same sex be present in the room during the service.

Two is Company, Three’s a Crowd
To provide optimal services, only the client and Waxpert™ are allowed in the treatment room during an appointment. Except for clients under the age of 18, where we invite a parent or guardian to be present.

Service Animals and Pets:
Due to sanitary regulations enforced by the State Board and Vancouver Coastal Health, we cannot allow any animals inside the store, with the exception of service animals. You will be asked to provide proper service animal documentation when you enter the store with your pet. At no time can we allow any pets (including service animals) into our treatment rooms.

Return & Refund Policy
Services & Series/Wax Packs – There are no refunds on services performed. Series (or Wax Packs) are non-refundable and non-transferable. The expiration of Wax Packs is our discretion.


Beauty items and online sales are non-returnable. All in-store Product/Series/Packages purchases are final, and non-transferable. Thank you for supporting our small business

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If more than 15 business days have passed since we’ve approved your return, please contact us at

shipping policy:

thank you for your purchase. your regular mail shipping order will arrive within 7-10 business days and you will receive a confirmation email once it’s been processed. feel free to contact us with any special delivery notes or concerns.

please note: we ship all u.s. orders via usps,  we ship internationally, worldwide via fedex. if there are any problems with the method of shipping please contact customer service.

for international shipping, your order will arrive within 10-14 business days.  in some countries and regions, you may be liable to pay additional customs/duties and taxes so please check with your local customs office.

here is a summary of shipping options:
we ship orders out weekly.

us standard shipping (5-7 business days)

canada standard shipping (7-14 business days)

international standard shipping (10-14 business days)

wax is not responsible for shipping delays which are beyond its control. if your package does not arrive within the time frame specified above, please contact us with your order number.

please regularly monitor your tracking for delivery status information. should you have any questions regarding your order, please reach out to us with your order number.