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Cancellations & Policies

Cancellation Policy
To ensure that you receive the entire service you have scheduled, please arrive early enough so that you can check in, and be relaxed at the time your appointment is scheduled to begin. We recommend arriving 10 minutes before your service is scheduled. This allows time to fill in our consultation form if it is your first visit. We ask that you give us at least 24 hours’ notice if you are not able to make your appointment. This allows us to re-book your Waxpert with another client. Please understand when an appointment is made the Waxpert is setting their time aside to dedicate to you. If you are not able to make your appointment, and do not call prior to make other arrangements we will have to charge you for the services that you have reserved.

No Show Policy
Although we will make every attempt to notify you of your upcoming appointment, clients who do not show for their appointment will be charged for the full list of services booked without exception at the close of each business day. In the event of our salon being unable to collect payment for missed services, client will be reclassified from “Regular” to “Walk-In/ Prepay Only”. Clients in this classification will not be allowed to book additional services until full payment for missed services is received and a new valid credit card is put on file.

  • Even though we may require a credit card to hold your booking, we do not charge your credit card. Your credit card will only be charged if you no-show or breach our cancellation policy. You are still required to pay at the end of your session.

Gender Booking policy
We welcome all members of the trans-gender community. We do require that you book acording to physical anatomy. All services have been set specific time intervals to allow our Waxperts to complete your service based on anatomy.

Waxing Under the Age of 18 Policy
We require parental consent for any waxing of a minor under the age of 18, this includes filling out our consultation form and signing on the behalf of the minor. No Brazilian or Bro-zilian bikini waxes will be performed on anyone under the age of 15 even with parental consent. Please note that we have other “bikini waxing” options such as the Basic Bikini, French bikini and Speedo for those that require hair removal in that region. In this case we will request that the guardian of the same sex be present in the room during the service.

Two is Company, Three’s a Crowd
To provide optimal services, only the client and Waxpert™ are allowed in the treatment room during an appointment. Except for clients under the age of 18, where we invite a parent or guardian to be present.

Service Animals and Pets:
Due to sanitary regulations enforced by State Board and Vancouver Coastal Health, we cannot allow any animals inside the store, with the exception of service animals. You will be asked to provide proper service animal documentation when you enter the store with your pet. At no time can we allow any pets (including service animals) into our treatment rooms.

Return & Refund Policy
Services & Series/Wax Packs – There are no refunds on services performed. Series (or Wax Packs) are non-refundable and non-transferable. Expiration of Wax Packs is our discretion.


There are no refunds or exchanges on discounted products purchased. For products purchased at regular retail you have 15 calendar days to return the item from the date that you purchased it. To be eligible for a return / exchange your item must be unused and in the same condition that you received it. Your product must be in the original package and you must have receipt or proof of purchase. We can re-email you your reciept if you notify us of the return in advance, and are missing your copy. We do not have access to these reciepts otherwise.